The FAQs are intended to be a useful resource and guide for your online learning experience. 

What Device Can I Use to Access the Live Stream?

The event live stream can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.

System Compatibility Checker

Before attending the online event, be sure to check your system’s compatibility with the live broadcasting platform. This will ensure that you have all the proper items required for accessing the live event. Click on the "System Checker" tab on the event page. Be sure to apply necessary updates to your system for items that fail before the live event.

Launching an Online Session

Each session opens 15 minutes prior to the start time. To access your live streamed session(s) click the “Agenda” tab to view the schedule and click on "Attend Session." 

Meeting Survey

We want your feedback! We will send a link to the survey via email after the course.

Technical Support

If you need further help, please contact our Technical Support via the online chat located in the “Technical Support” tab or call 1.860.953.2900

Update Your Profile

In the online platform, click on “Edit Profile” next to your name to tell us and your fellow attendees about you. You’re welcome to include as much or as little as you wish, including uploading a profile picture so that your peers can put a name to the face during live chats.

Send a Private Message to Another Attendee

In your live streaming player, which will only be available when watching the live stream during the event, click on the number of attendees at the top to locate a fellow online attendee you wish to connect with, and “right click” to start your private message chat.

Live Streaming Player - Interactive Features

While watching or listening, you can easily switch between these custom features:

  • Session Info – Review session description and speaker biographies
  • Live Chat – Interact and network with other online attendees and event moderators
  • Questions - Attendees can submit questions during a presentation that will be visible to the session moderators via the DDW Mobile App
  • Resources – Download presentation materials
  • Session Notes – Easily jot down key take-aways from the session you are viewing and receive them automatically via email once the session ends
  • Private Message – Send a private message to another attendees (see instructions above Send a Private Message to Another Attendee)
  • Request Support – Our staff is always there to help if you run into any issues with your online experience

Access to On Demand Session Recordings

You will also have access to the recordings of the sessions with your registration. Recordings will be posted on this platform 24 hours after the conclusion of the session

How do I claim my CME?

See the CME tab on the left menu of the platform.

Taking Notes

In the session room, the Notes button (located top-right) captures any notes you add throughout the day. All notes taken will be emailed to you at the end of that day.